Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a Canadian online casino we've covered? This is the place to reach us. Below you'll find how to get in touch, what kind of enquiries we can help with, and how long it usually takes to hear back.
How to reach us
The quickest way to contact the Canada Casinos team is by email at [email protected]. Send us as much detail as you can — the casino brand, the page you were reading, or the specific bonus term you're asking about — and we'll get back to you as soon as possible. We read every message that comes in, though during busier periods it may take a little longer than usual to reply.
What we can help with
We cover a fairly broad range of topics related to online gambling in Canada, so enquiries tend to fall into a few common categories:
- Review accuracy — if a bonus offer, wagering requirement, or payment method listed on one of our casino pages looks out of date, tell us and we'll check it against the operator's current terms.
- General questions — readers often ask us how a specific type of promotion works, what to look for in licensing information, or how our editorial ratings are put together.
- Corrections and feedback — if you've played at a casino we've reviewed and your experience doesn't match what we've written, we want to know. Reader feedback is one of the ways we keep our comparisons honest.
- Site and content queries — questions about how we work, who writes our content, or how our rankings are put together are all welcome.
What we can't help with
We're an independent comparison and review site, not a casino operator, payment provider, or regulator. That means we're not able to help with:
- Deposits, withdrawals, or account issues at a specific casino — these need to go through that operator's own customer support team.
- Disputes over bonus terms or winnings — again, the casino in question is best placed to resolve these directly.
- Requests to remove or alter rankings in exchange for payment — our ratings aren't for sale, and we won't change a review because a brand asks us to.
If you're dealing with a dispute involving a specific operator, check the terms and conditions you agreed to when signing up, and contact that casino's support team first. Most licensed operators in Canada have a dedicated support channel for exactly this kind of issue.
Before you write in
A few quick checks can save you time:
- If your question relates to responsible gambling, deposit limits, or self-exclusion, our Responsible Gambling page covers the tools and support options available to Canadian players.
- If you're wondering how our site operates, who's behind it, or how we approach reviews, the About Us page has that background.
- For questions about how our content, links, or affiliate relationships work, our Terms and Conditions page sets out the details.
Response times
We aim to reply to enquiries within a reasonable timeframe, though this can vary depending on how many messages we're handling at once. Straightforward questions or corrections are usually quicker to resolve than requests that need us to re-check a casino's current terms, since bonus offers and promotions can change without much notice.
Whether you're reaching out with a correction, a question, or just some feedback on your experience with a Canadian online casino, we're glad to hear from you. Drop us a line at [email protected] and we'll take it from there.